Course Information

Introduction

Effective feedback is how teams improve and how people grow. This five-day course teaches leaders to prepare, deliver, and follow up on feedback that changes behavior. Participants practice real workplace conversations and leave with practical tools they can use the following week.

Objectives

1. Prepare and structure one-on-one coaching conversations using a simple, repeatable feedback framework.
2. Deliver clear, behavior-focused feedback that links actions to outcomes.
3. Use targeted questions, active listening, and summaries to increase insight and ownership.
4. Recognize and manage defensiveness and strong emotions to keep conversations productive.
5. Set measurable follow-up actions and run short check-ins to track progress.

Who Should Attend?

1. Team leads and first-line managers responsible for direct reports.
2. Mid-level managers who run performance reviews and development conversations.
3. Project managers who give frequent, cross-functional feedback.
4. HR business partners and talent professionals who coach managers.
5. Individual contributors moving into leadership roles (e.g., tech leads, senior ICs).

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.